We want to make sure you are 100% happy with your purchase from Kinetic Aerial LLC. Should you ever need to return something, just know that our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
* Gift cards
* Sale items or items marked as final sale.
* Downloadable software products
* Products that were soldered, crashed, or used improperly.
* Made to order items. We test and inspect any made to order or custom built items to ensure their quality.
To be eligible for a return, you need to have prior authorization from Kinetic Aerial LLC. To do that, use our contact us page or any form of communication we provide to speak to us. To complete your return, we require a receipt or some proof of purchase. An item returned to us without authorization cannot be accepted and will be rejected. Your item must be unused, “Like New”, and in the same condition that you received it. If we receive merchandise with any signs of wear or use, your return may be refused. Products must be in the original packaging with any of the original wires or manuals that came with it, or the return may be refused.
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund once the product is inspected. Kinetic Aerial LLC may require a 10% restocking fee for returned merchandise at their own discretion. A re-stocking fee does not apply to defective products.
If you receive a product from us that is defective or damaged, we will allow an exchange only for that exact item. If we receive your item and we are unable to reproduce the problem(s), the item will be shipped back to you at your expense. Whether or not the item is considered defective is at our discretion. Kinetic Aerial LLC will not be held liable for any equipment lost or damaged as a result of that defective item. For example, if a video transmitter you received from us is defective and stops working mid-flight causing you to crash, we may replace the defective video transmitter but not any other equipment that was damaged as a result of that crash. This is why we are always striving to stock only the highest quality parts to support your FPV hobby.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Please, do not send your purchase back to the manufacturer.
All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. Be sure to properly package it to protect from shipping damage as Kinetic Aerial LLC cannot be held responsible for damage that occurs in transit. Shipped products must also be sent with some sort of tracking information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you need help figuring out your shipping, contact us.
If you are exchanging a defective item, or an item you received in error due to a packaging mistake at Kinetic Aerial LLC, we will reimburse the return shipping costs after your return is received and processed. Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials. Only the cost of standard shipping with tracking will be covered (UPS Ground, USPS Priority Mail, etc.).